Shipping policy

Thank you for visiting and shopping at Kunmai International Trade Co., Ltd. The following terms apply to all orders placed on our website.

1. Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment is confirmed. You will receive an order confirmation email once your order is placed and a shipping confirmation email with a tracking number once your order has shipped.

2. Shipping Destinations & Options
We currently ship worldwide from our warehouse in China. Shipping costs and delivery times vary depending on the destination.

Please note: These are estimates only, and actual delivery times may vary due to customs processing, weather, or carrier delays.

3. Shipping Costs
Shipping costs are calculated automatically at checkout based on the destination, package weight, and selected shipping method. You can view the exact cost before finalizing your purchase.

4. Customs, Duties & Import Taxes
As an international shipment, your order may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the sole responsibility of the buyer. We cannot predict or control these fees, and they are not included in the item price or shipping cost. For more information, please contact your local customs office.

5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to track your package online.

6. Lost or Delayed Packages
We are not liable for any delays caused by customs processing or carrier issues beyond our control. If your package is significantly delayed (beyond the estimated delivery window), please contact us at [your customer service email] with your order number, and we will assist you in opening an investigation with the shipping carrier.

7. Contact Us
For any questions regarding shipping, please contact us at: kunmai_ozon@163.com